return policy
At vegahongkong.com, we are committed to providing our customers with the highest quality products. If you are not satisfied with your purchase, we offer the following return policy:
1. Return window:
You can apply for return within 7 days after receiving the product.
2. Return conditions:
Products must be unused and still in their original packaging.
Any damaged or used product is not eligible for return.
3. Refund:
Once we receive and inspect the returned item, we will process the refund within 3-5 business days. Refunds will be made back to your original payment method.
4. Return shipping fee:
The customer is responsible for return shipping charges unless the product arrives damaged or you receive a different item than what you ordered.
5. Return process:
To initiate the return process, please contact our customer service team and provide your order number, date of purchase, and reason for return.
6. Exchange:
If you would like to exchange an item, we recommend that you return the original item before re-ordering the desired item.
We thank you for choosing vegahongkong.com and promise to provide you with the best shopping experience.
1. Return window:
You can apply for return within 7 days after receiving the product.
2. Return conditions:
Products must be unused and still in their original packaging.
Any damaged or used product is not eligible for return.
3. Refund:
Once we receive and inspect the returned item, we will process the refund within 3-5 business days. Refunds will be made back to your original payment method.
4. Return shipping fee:
The customer is responsible for return shipping charges unless the product arrives damaged or you receive a different item than what you ordered.
5. Return process:
To initiate the return process, please contact our customer service team and provide your order number, date of purchase, and reason for return.
6. Exchange:
If you would like to exchange an item, we recommend that you return the original item before re-ordering the desired item.
We thank you for choosing vegahongkong.com and promise to provide you with the best shopping experience.